Voice platform
Virtual Smart Call Center
Call history, recordings and transcription on your own SIP stack.
Virtual Smart Call Center is a pilot AI calling platform that works with Asterisk, 3CX and custom SIP infrastructure. It holds call history, voice recordings, agent notes and call outcomes in one system. Where a provider and AI services are connected, transcription of call recordings is supported.
- Built and operated by FANUM
- Runs with Asterisk, 3CX and custom SIP
- Overview
- Teams that want to keep their own telephony but build analytics and AI on top of it.
The problem
In a traditional call centre, hiring and training agents takes a long time, service quality varies from person to person, and customers queue at peak hours. Listening back to recordings by hand, entering outcomes and reviewing every conversation consumes a large amount of resource.
Capabilities
Works with your existing telephony
Asterisk, 3CX and custom SIP infrastructure, rather than a replacement you have to migrate onto.
History, recordings and outcomes
Call history, voice recordings, agent notes and the result of each conversation held together instead of in three places.
Transcription
Where a provider and AI services are connected, recordings are converted to text and become searchable.
Azerbaijani-speaking AI agent — in development
A real-time virtual agent that takes standard enquiries, answers questions, collects information and passes the call to a person when needed. This is the platform's pilot development direction, not a shipping feature.
What makes it different
Unlike an ordinary phone system, the platform is not built merely to route calls. Telephony, call history, transcription and the AI agent that is being developed sit on one technical foundation.
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